For the health of all the pets at the spa, we require that your pet be current on DHPP (Distemper, Hepatitis, Parainfluenza and Parvo), and Rabies vaccinations. If your pet is frequently boarded, or attends day-care, have your pet vaccinated for Bordetella (Kennel Cough) too. Bring a copy of the shot records with you to the first appointment, or ask your veterinarian clinic to fax us at 513-677-5808.
Please, please, please….for your pet’s safety, have your pet on-lead when entering. Please leave the leash on your pet while in the reception area.
Retractable leads should be locked at a length of 4 to 6'. Do not allow your pet to have direct contact with another pet while in the reception and boutique area.
If you must cancel or reschedule your appointment, kindly give a 24 hour notice.
We are frequently asked about tipping etiquette. Grooming your pet is a highly personalized service that develops into a strong bond between the pet and stylist. If you are pleased with the quality of service your pet receives, then tipping is acceptable and appreciated.
Tips for an Enjoyable Grooming Session:
1. For your pet's comfort and spa sanitation be sure your pet has fully taken care of his or her "potty" business before entering. A pet that has to “potty” during the grooming session is uncomfortable and fidgety. We can tell the difference between a nervous “nugget” and last night’s dinner. Imagine the embarrassment they feel when they just can’t hold it any longer. Please, walk your pet and be sure they have taken care of business so they can be relaxed and enjoy their time at the spa
2. For your pet’s comfort, please do not feed large meals or unusual treats before the grooming appointment.
3. To prevent unnecessary stress for your pet and his or her stylist, please do not arrive before your scheduled pick-up time or before we call to let you know your pet is ready to go home. Your pet's complete attention is required by the stylist for a safe and stress free grooming session. Your pet knows when you pull into our parking lot. Once they hear the pet parent's voice the magic is broken. Working on moving objects with sharp instruments is potentially dangerous. You may call us if you have questions or need to change your pick up time.